Have questions about our luxury auto body repair services? Our Frequently Asked Questions page provides quick answers to common inquiries about collision repair, insurance claims, paint restoration, aluminum and carbon fiber repairs, and more. At Scandinavian Coachcraft, we specialize in high-end vehicle repairs, ensuring precision, quality, and factory-certified results. Whether you’re wondering about repair timelines, OEM parts, or our workmanship guarantee, we’ve got you covered. Explore our FAQs to learn more or contact us for personalized assistance.
Yes. Scandinavian Coachcraft is known for precision repair and restoration of high-end luxury vehicles including Aston Martin, Volvo, McLaren, Mazda, Cadillac, GMC Hummer, Lamborghini, and more. Our team is trained in the exacting standards these brands require.
Absolutely. We hold certifications from several major luxury car brands, ensuring your vehicle is repaired to manufacturer standards using OEM parts, approved tools, and procedures. We are certified in Aston Martin, Lamborghini, Mazda, McLaren, Volvo, Cadillac, GMC Hummer and more. Because each is unique, when a car is collision-damaged it is imperative to follow that specific car-maker’s protocols for repair to ensure the car is road-worthy, and that it’s passengers will be safe.
No, you can come by for an estimate at any time within the business hours of 7am to 6pm on weekdays and 8am to 2pm on Saturdays.
YES! Your insurance may “suggest” one of their repair facilities, telling you “there may be additional charges” or “we won’t guarantee their work”. We assure you, there will be no additional charges to you other than your deductible, if it applies. AND, you are NOT required to have your vehicle repaired at one of their shops. By California law, you have the right to select the repair facility of your choice.
Repair time depends on the extent of the damage and availability of OEM parts. We provide an accurate timeline after your vehicle is inspected and keep you informed throughout the process. Should there be any additional damages, we will notify you and the insurance company (if applicable) with the details and, if possible, a target date.
Of course! There would never be an easier time than now. You’ll save money now, since there will be certain repair operations that would already be covered by the insurance.
If you have rental car coverage on your insurance policy, your claims adjuster can set up a direct bill with the rental agency based on your rental allowance. There may be a balance on your end depending on what your policy covers. Your insurance agent or broker should be able to provide you with this information. If you have to pay for the rental yourself, call the local Enterprise @ (310) 445-1034 and tell them we referred you. They’ll work out a special rate with you to accommodate your needs.
We’ll do everything in our power to repair your vehicle as quickly as possible, without compromising it’s quality and safety.
We accept Visa, MasterCard, and the Discover card. We also take personal checks if payments do not exceed $1000.
Payment of your deductible to due upon the time your vehicle is ready for pick up.
In most cases, no. We will work with your insurance company to make sure they cover any and all charges that exceed your deductible.
We provide a limited lifetime warranty for our workmanship for as long as you own the vehicle!!!
Yes. We use Original Equipment Manufacturer (OEM) parts whenever possible to preserve your vehicle’s integrity, safety systems, and warranty.
Yes. We use advanced color-matching technology and manufacturer-approved paint systems to ensure a seamless finish that matches your vehicle’s original color and texture.
We’re not just a body shop — we’re a luxury repair partner. From white-glove customer service to advanced repair technology, every step we take is focused on restoring your vehicle to pre-accident condition with precision and care.
Feel free to call us at (310) 479-5171 or email us at: ole@scandinaviancc.com or brenda@scandinaviancc.com
Look for OEM (Original Equipment Manufacturer) certifications from the luxury car brands you drive. These certifications mean the shop has met the manufacturer’s exact standards for tools, training, and repair procedures. Shops should also have I-CAR Gold Class certification, which shows their technicians have advanced training. Ask about their experience with your specific make and model, and check if they use factory parts and specialized equipment. A reputable shop will have a clean, well-organized facility and will gladly walk you through their repair process.
Luxury and exotic vehicles often use advanced materials like aluminum, carbon fiber, and high-strength steel. These require unique tools and techniques to repair properly. Additionally, these vehicles have tight tolerances, sensitive electronics, and complex finishes. A shop that specializes in these vehicles understands the intricacies and will ensure your car is restored to factory standards without cutting corners, protecting its performance, safety, and value.
Even with flawless repairs, your vehicle could experience diminished value. Buyers may be hesitant about past damage, especially in the luxury market. However, using a certified repair shop that documents OEM repairs can help maintain as much value as possible. Keeping all repair records and using only factory parts can also provide reassurance to future buyers or lease companies.
OEM parts are made by the vehicle’s original manufacturer and are designed to fit and function exactly like the parts that came with your car. Aftermarket parts are made by third parties and may not meet the same quality or fitment standards. In luxury vehicles, the difference is more pronounced—improperly fitting parts can affect performance, safety systems, and resale value. OEM parts also maintain your warranty and are usually required by certified collision centers.
Yes, absolutely. Modern luxury vehicles rely on complex ADAS (Advanced Driver Assistance Systems) like lane-keeping assist, adaptive cruise control, and automatic emergency braking. Even minor collisions can misalign sensors, cameras, or radar units. After repairs, these systems must be precisely recalibrated using specialized equipment. Failure to do so can compromise your car’s safety.
Luxury collision repair often takes longer due to several factors: precise damage diagnosis, sourcing OEM parts (which can take time if they’re imported), structural repairs, advanced materials handling, paint matching, and recalibration of electronic systems. Each step requires precision and quality control to meet factory standards. A reputable shop will communicate timelines clearly and prioritize quality over speed.
Frame damage refers to harm to the structural parts of your vehicle that affect its safety and alignment. Symptoms include uneven gaps between panels, doors that don’t close right, or abnormal tire wear. A proper diagnosis requires a computerized measuring system that compares your car’s frame to factory specifications. If your vehicle has frame damage, only a shop with certified frame repair equipment and training should perform the repairs.
Luxury vehicles often feature unique, multi-stage, or custom-mixed paint finishes. A high-end shop uses computerized color-matching systems, factory paint codes, and skilled technicians to blend new paint seamlessly with existing panels. They may also use spray-out cards and visual matching under various lighting conditions to ensure a perfect finish. Poor paint work can be easily noticed and dramatically affect a vehicle’s value.
Yes, both materials require different repair approaches than traditional steel. Aluminum cannot be repaired using standard welding methods and must be worked in clean, separate areas to avoid contamination. Carbon fiber often can’t be repaired at all and must be replaced. These materials are commonly used in luxury and exotic vehicles for weight and performance reasons. A shop must be certified and properly equipped to handle them safely.
First, ensure your safety and that of others. Call emergency services if needed. Document the scene with photos, exchange information, and avoid admitting fault. Contact your insurance company and request towing to a certified luxury collision center. Do not authorize repairs until you research and select a qualified shop. Keep all documentation and ask your shop to help navigate the insurance process.
Using a non-certified repair facility can potentially void portions of your warranty, especially if aftermarket parts are used or factory procedures are not followed. Luxury automakers often stipulate that only certified repairs qualify for warranty support. Always check your owner’s manual or warranty guide, and when in doubt, use a shop that is manufacturer-approved.
We advocate for your vehicle’s best interest. While many insurers push for cost-saving repairs, we ensure that only OEM parts and approved procedures are used. Our team communicates directly with adjusters, provides detailed documentation, and defends your vehicle’s value and safety. We’re experienced in navigating insurance processes without compromising quality.
Luxury repairs involve more than aesthetics. They often include specialized materials, intricate electronics, strict tolerances, and proprietary assembly methods. From recalibrating radar sensors to matching tri-coat paints, everything must be done with exacting precision. A standard shop may not have the equipment, training, or certifications to meet these demands.
Look for gaps between panels, mismatched paint, or uneven surfaces. Check for non-OEM parts or hardware. Review the Carfax or vehicle history report for previous damage. The best approach is to get a pre-purchase inspection from a certified collision shop. They can identify poor workmanship, hidden damage, or shortcuts that affect the vehicle’s integrity.
Key certifications include I-CAR Gold Class, which signifies that the technicians have received up-to-date training, and OEM certifications from brands like Mercedes-Benz, Tesla, Porsche, Audi, BMW, and others. These guarantee the shop meets factory standards for equipment, parts, processes, and technician training. Certifications protect your investment and ensure repairs are done right the first time.
Feel free to call us at (310) 479-5171 or email us at: ole@scandinaviancc.com or brenda@scandinaviancc.com